|
general information & booking conditions |
|
Bookings : A non-refundable, non-transferable, deposit equal to the first night tariff is required to secure your reservation. This may be paid either by credit/debit card or by cheque made payable to 'Cloudlands'. Please note that we only accept cheques as a deposit if they can arrive in time to clear before arrival (minimum of 5 working days). Your deposit will be deducted from your final account. Bookings can only be accepted from individuals over the age of 18. We do not accept ‘Hen’, ‘Stag’, or similar same sex group reservations. Please note that group bookings of any description must be approved at the time of booking. The on-line booking facility is designed for individual bookings and Cloudlands reserves the right to review the validity of any reservations that are not made in this spirit. Cancellation and Insurance : In the unlikely event that you have to cancel your reservation, our charges are as follows:
Over 42 days prior to arrival - loss of deposit Please note that your deposit is not re-fundable under any circumstances. We advise that adequate holiday insurance is arranged to cover any eventuality. Payment : Although the balance of your accommodation is generally paid on departure it would be helpful if you could pay sooner if your departure time is likely to coincide with the service of breakfast. We accept payment by MasterCard, Visa, Maestro, Delta, and Solo cards. We do not charge for payments made by credit or debit card. You may of course pay using cash. Please note that cheques are no longer an accepted method of final balance payments. Check-in and Departure Times : Bookings cover from 2.00pm on day of arrival to 10.00am on day of departure. Early arrivals and late departures may leave luggage with reception. Failure to vacate your room by 10.00am, without prior agreement, may incur extra charges. If your estimated time of arrival is after 9pm please call us to make arrangements. Breakfast : English Breakfast is served each morning between 8.00am and 9.15am. Special Diets : Please notify us before arrival of any special dietary requirements. Bar : The Bar is generally open each evening between 6.00pm and 10.30pm, or at the licensees discretion. Children : We regret that we are unable to accommodate children under the age of 5 years. Children aged 16 years and under must be sharing a room with a parent or guardian. Pets : We are unable to accept any pets. Assistance dogs are welcome in Bedroom 04 at no extra charge. The five registered charities that form Assistance Dogs (UK) are: Canine Partners; Dogs for the Disabled; Hearing Dogs for Deaf People; Support Dogs; and The Guide Dogs for the Blind Association. Smoking Policy : Smoking is not permitted within the building at any time. Those wishing to smoke may do so in the garden area and car park. If we suspect that this rule is not being adhered to, we reserve the right to ask you to leave and make a charge for any additional cleaning that we deem necessary. Where a reservation has been secured using a credit or debit card, that card will be debited unless another payment method is offered and approved. Booking Liability : We have the right to discontinue to accommodate any person who, in our opinion, behaves unreasonably, damages property, is in danger to, or significant annoyance to others. In this event we reserve the right to make a charge for any additional charges that we deem necessary. Where a reservation has been secured using a credit or debit card, that card will be debited unless another payment method is offered and approved. Safety Issues : The amenities are provided entirely at the user’s risk and we do not accept any responsibility, or liability, for any injury, loss, or damage, either to yourself, or any members of your party, or to any motor vehicles which may be parked on the premises. Damages and Breakages : Please take care when staying in our property. The person who made the booking is responsible and liable for any breakages, or damage caused to the accommodation, or its contents. Any payment to cover this will be required either prior to departure, or after departure once the room has been checked. Always use an ironing board when ironing in the bedroom. Ironing boards and irons are available on request. Damage caused to carpets, including iron burn marks, will result in a minimum charge being made of £250.00. Walkers : Would walkers please be kind enough to remove boots and dirty clothing before entering the house. We do have some limited facilities for storing wet boots and clothing. Bikers : Whilst we welcome motor cyclists we would ask you to be sensitive to any oil that may be carried into the building and into your bedroom. All information is correct at the time of publishing and is subject to change and availability. The proprietors reserve the right to alter these terms at its absolute discretion without prior notice. |
|