access statement

Introduction

We aim to cater for the needs of all our guests. Cloudlands is a three storey Victorian villa with 9 en-suite bedrooms. The dining room, bar lounge, reception, public wc, and one double bedroom are all conveniently situated on the ground floor. The following statement is a summary of our provision. If you have any specific questions please feel free to call us and we will endeavour to help.

Pre-Arrival

• The nearest railway station is Torquay - a distance of approximately 220 metres. There is a taxi rank at the station.

• The bus stop from the direction of Torquay town centre and Newton Abbot is a distance of approximately 514 metres.

• The bus stop from the direction of Paignton and Brixham is a distance of approximately 555 metres.

• Roads leading from the railway station and bus stops to Cloudlands are on an incline.

• There are several local taxi companies who have accessible taxis if required. We can make bookings in advance for you.

• Information and menus can be provided in large print by prior arrangement. 

• We have an easy to access website www.cloudlands.co.uk which provides pictures of our accommodation, further information about the services we provide, and an online booking facility.

• You can contact us by telephone, e-mail, or fax. Please see the “Contact Information” section of this document for full details.

Arrival and Car Parking

• Please advise us of your anticipated arrival time.

• To ensure your accommodation is ready we ask that guests do not normally arrive before 2.00pm. Earlier arrival may, however, be possible by arrangement.

• If your estimated time of arrival is after 9.00pm please telephone us to make arrangements.

• There are some marked bays in the car park with enough room for all cars.

• There is a disabled parking space next to the front door.

• The surface is level, flat, and tarmac.

• Rear access to your vehicle is available once parked.

• We offer assistance with luggage.

• The car park is well lit with an automatic security light.

• Two side lights illuminate the entrance during the evening, and a light is on above the entrance door during the night.

• The signage is in clear text showing direction to entrance. Our logo is illuminated and clearly visible.

• There is access to a water supply outside the main entrance where walkers may wish to clean boots.

Main Entrance and Reception

• The front door is always locked but we have a push button bell which can be easily reached from any height.

• Please ring the bell on arrival - be assured that although the bell cannot be heard from outside we are able to hear it within the building and someone will be there just as soon as possible to welcome you.

• There are two steps into the building. The first step measures 14cm high and the second step measures18cm high.

• There is a handrail to the left of the front door above the two steps.

• A temporary ramp can be hired if requested (let us know if you need this and we will provide on arrival).

• We have a wide entrance door measuring 105cm leading into the vestibule.

• To the left of the vestibule there is a wc and a space for drying outdoor clothing and footwear.

• The inner door to the hall and reception measures 95cm wide.

• There is seating provided in the hallway.

• The flooring in the vestibule and public wc is ceramic tiles.

• The flooring in the hall (and throughout the rest of the property) is carpet.

• A pad and pen are available at reception.

• The hall and reception are lit by lamps, wall lights, and if required a chandelier can be switched on to provide extra lighting.

• All our guests are escorted to their rooms on arrival. A familiarisation tour, or escorted visit, is available if required.

Guest Accommodation - Public Areas

• Entrance to the property is by key. Two keys are supplied on check in - one for the front door and one for the bedroom.

• Corridors to the ground floor measure 186cm wide.

• Corridors are well lit.

• Lights are switched on during the night on the lower ground, ground, and lower first floor landing levels.

• There are 15 stairs up to a landing and bedroom 5 (family suite) followed by a further 8 stairs to the first floor bedrooms.

• There are 15 stairs leading down to the two garden bedrooms.

• The stairs to the first floor measure 15cm high, 28cm deep, 104 cm wide.

• The stairs leading downstairs measure 16cm high, 26cm deep, 85cm wide.

Public Areas - WC

• All bedrooms are en-suite.

• There is a public wc on entering the property.

• The entrance door width is 71cm.

• The flooring is ceramic tiles.

Dining Room

• Breakfast is served in the dining room, which is situated on the ground floor, between 8.00am and 9.15am.

• There are no steps.

• Furniture in the dining room is flexible and can be moved on request.

• Tables are made of wood with an underspace of 70cm and a central support.

• The chairs are made of wood with no arms and detachable padded cushions.

• The tables have a white lace table cloth for breakfast with coloured place mats.

• Our crockery is white with a burgundy pattern surround.

• Sugar, sauces, butter, preserves, and marmalade are provided in individual portion sachets - all these items can be available in a dish with spoon if required by prior arrangement.

• At breakfast we ask our guests to help themselves to items from the dresser (e.g. cereal, grapefruit segments, orange juice etc), however these can be served to your table if required.

• Menus can be provided in large print by prior arrangement.

• The lighting in the dining room is provided by three wall lights, and if required a chandelier with a dimmer switch.

Bar Lounge

• The Bar is open between 6.00pm and 10.30pm (or at the licensee’s discretion).

• The seating in the bar lounge is fixed with moveable padded stools. There are moveable wooden circular tables with a central support.

• The lighting in the bar lounge is provided by freestanding lamps, and if required a chandelier with a dimmer switch.

• We play background music at breakfast time and during the evening during bar opening times.

Laundry

• There are no facilities available but there is a launderette nearby in Old Mill Road.  

• Iron and ironing board available on request.

Shop

• Local shops are a few minutes walk away on the level, or less than 5 minutes by car.

Bedrooms

• We have nine en-suite bedrooms.

• All bedrooms are carpeted throughout. Bathrooms with either cushion floor or ceramic tiles.

• There is a double en-suite bedroom situated on the ground floor – (room 4).

• The width of the door to bedroom 4 measures 87cm. 

• Beds measure 47cm high from the floor to the top of the mattress.

• Our beds are normally made with synthetic duvets and pillows.

• We are happy to provide sheets and blankets if preferred. Please specify before your arrival if required.

• Each bedroom has a television with remote control and clock radio.

• Tea and coffee facilities are provided and replenished daily.

• Complimentary bottled water is provided on arrival.

• We also provide a hair dryer, complimentary toiletries, tissues, and books.

• There is an information folder in each bedroom - available in large print if required by prior arrangement.

• Emergency procedures and contact details are displayed in all rooms.

Bathrooms – En-suite

• All bedrooms are en-suite. 

• Ground floor double (bedroom 4) - entrance to the bathroom is by a sliding door, the available width when door is fully open measures 83cm. In the bathroom there is a shower cubicle and wc. A corner wash basin is situated in the bedroom. There is a handrail by the toilet and also one in the shower cubicle. The water for the shower comes from the main water supply.

• Cushion floor in all bathrooms, apart from bedrooms 1 and 2 which have ceramic tiles.

• Information on all our bedrooms can be found on the website.

Grounds and Gardens

• We have a garden which can be accessed either directly from bedrooms 1 and 2, or by steps from the car park.

• Guests are very welcome to enjoy our garden at all times.

• There are 12 steps with a wooden hand rail leading down to the garden from the car park.

• There is a patio area with seating and tables.

• There is local park land, where assistance dogs can be exercised, situated just 94 metres from the entrance door.

Additional Information

• One of the proprietors has successfully completed the Welcome Host Plus and Welcome All courses. www.welcometoexcellence.co.uk/

• Assistance dogs are welcome, at no extra charge, in bedroom 4.

• Mobile phone reception is generally good.

• The fire alarm system is tested once a week whilst guests are out of the building. If the alarm sounds it should be treated as an emergency and the building must be evacuated. Fire procedures are placed in each bedroom.

• The front door will be used as the main escape route in the need of evacuation. For guests on the lower ground level bedroom 1 is a fire exit.

• If you require more assistance for evacuating please notify us on arrival, e.g. hearing impairment.

• There are fire extinguishers situated on each level.

• We are able to take delivery of hired equipment (please let us know if ordered before your arrival) - see telephone number below for local shop mobility. Please note that any equipment, either brought with, or hired, will need to be of a size which can easily be stored in the bedroom as we need to keep the entrance and hallway areas clear for safety reasons.

• We are happy to cater for special diets or any particular likes or dislikes. Please advise us of these before your arrival.

• We do not permit smoking in the building. Those wishing to smoke may do so in the garden area and car park. Ashtrays are provided.

• We can put medication, which needs to be kept cool, in a fridge on request (not available 24 hours).

• There is a first aid box in the kitchen.

Contact Information

• Address: Cloudlands, St Agnes Lane, Torquay, Devon, TQ2 6QD

• Telephone number: 01803 606550

• Fax: 01803 606655 (by request)

• Minicom: Not available.

• Email: info@cloudlands.co.uk

• Website: www.cloudlands.co.uk

• Hours of operation: 8.00am to 9.00pm. Hours flexible to business. Cloudlands is our home so occupied 24 hours. Closed Christmas.

• Emergency number: 01803 606550

• Local equipment hire companies: Torbay Shop Mobility, Lymington Road, Torquay. Tel: 01803 380982. www.torbay.gov.uk/shopmobility

• Local public transport numbers:
  Bus (Stagecoach Devon) - Tel: 01803 664500. www.stagecoachbus.com/devon/
  Train (First Great Western) - Customer Service - Tel: 08457 000125. www.firstgreatwestern.co.uk/

• Local accessible taxi: Torbay Cab Company - Tel: 01803 292292

• Local Doctors - Chelston Hall Surgery, Old Mill Road, Torquay, TQ2 6HW. Tel: 01803 605359. www.chelstonhall.co.uk

If you require further details, or have any comments about the services we provide, please do not hesitate to contact us.
 

Updated: 29/01/10